Refund Policy

## 🪴 Refund & Return Policy for Only Planter

We want you to love your planters! If you're not satisfied with your purchase, we're here to help. This policy outlines the conditions under which returns, refunds, and exchanges are accepted.

📦 Return Eligibility

You may return planters if:

- They arrive damaged or defective.

- You received the wrong item.

- You changed your mind (within the allowed timeframe).

*Conditions:*

- Items must be unused and in original packaging.

- Returns must be initiated within *2 days* of delivery.

💰 Refund Process

Once we receive and inspect the returned item:

- Approved refunds will be processed to the original payment method within *7–10 business days*.

- If the item is damaged due to customer handling, no refund will be issued.

Return Shipping

- If the return is due to our error (wrong or damaged item), we’ll cover the return shipping.

- For change-of-mind returns, customers are responsible for return shipping costs.

Exchanges

We offer exchanges for:

- Damaged items

- Incorrect items received

Non-Returnable Items

- Custom-made or personalized planters

- Clearance or final sale items

- Planters showing signs of use

Required Documentation

Please include:

- Order number

- Reason for return

- Photos (if item is damaged)

Processing Time

- Returns are processed within *5 business days* of receiving the item.

- Refunds may take up to *10 business days* to reflect in your account.

Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page.